Privacy policy

This policy explains what information Talkwings ("we") collects when you use our website and our iPhone and Android apps, how we use it and the choices you have.

Information we collect

• Account details: your name, email address and a securely hashed password.
• Learning data: courses, lessons completed, XP, streaks, hearts and settings such as your daily goal and languages.
• Purchase status: whether you have a Premium subscription and when it renews. Payments are handled by Stripe (website), Apple or Google; we never see your card details.
• Technical data: IP address, device and browser type, and time zone, used for security and to show the right local time.
• Optional: your phone number, if you add it to receive WhatsApp messages, and your choices about promotional emails and WhatsApp messages.
• Quiz and exam results, and the certificates you earn.
• Messages you send us through the contact form.

Certificates

When you pass an exam that awards a certificate, we create a certificate page showing your name, the course, your score and the date, so that you can share it and others can check it is genuine. Anyone with the link can see it; it is not listed in search engines. Contact us to have a certificate removed.

Emails and WhatsApp messages

We send account emails (for example password resets and certificates) to everyone. We may send learning reminders by email (for example to keep your streak); they contain no offers, and you can turn them off with the link in each reminder or in your profile. We send learning tips and offers by email only if you agreed, and WhatsApp messages only if you added your number and agreed. You can change these choices in your profile at any time, and every promotional email contains an unsubscribe link.

Advertising

Free accounts see ads provided by Google AdSense (website) and Google AdMob (apps). Google and its partners may use cookies or device identifiers to show ads and measure them, including personalized ads where you have agreed to it. In the European Economic Area, the UK and Switzerland we ask for your consent first. On iPhone we ask for permission before tracking. You can learn more at policies.google.com/technologies/partner-sites and change ad personalization at adssettings.google.com. Premium members do not see ads.

How we use information

• To provide lessons, save your progress and sync it between devices.
• To run the leaderboard (your name and weekly XP are visible to other learners).
• To manage subscriptions, prevent abuse and keep the service secure.
• To improve lessons using aggregated, anonymous statistics.

We do not sell your personal information.

Service providers

We use trusted providers to run the service: hosting and database providers, Stripe, Apple, Google (AdSense, AdMob, Google Play), RevenueCat (app subscription management), Resend (email delivery) and Meta (WhatsApp messages, only if you opted in). They process data only to provide their services to us.

Your rights and choices

• You can view and change your profile at any time in your profile settings.
• You can delete your account and all learning data from your profile (website or app). Deletion is permanent.
• You can contact us to request a copy of your data or to ask any question: support@example.com.

Children

Talkwings is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.

Data retention and security

We keep your data while your account is active and delete it when you delete your account, except where we must keep records (for example payment records) by law. Passwords are hashed and connections are encrypted.

Changes

We may update this policy. We will post the new version on this page and change the date above.

Contact

Questions? Email support@example.com.